Everything you need to know
Before you pick your fate, here’s everything you might want to know. From how it works to what to expect, we’ve got you covered. No surprises here, except the ones you signed up for 😏
How does it work?
How does it work?
When you place your order, you’ll receive a sealed capsule with a hidden “Pick Your Fate” slip inside.
Once opened, your slip reveals your pull—Premium, Luxury, or something rare. Your entire scoop is then built around that result, making every order a surprise.
What kind of items will I receive?
What kind of items will I receive?
Each scoop includes a mix of aesthetic and trendy items like jewelry, accessories, and fun extras. Every bundle is designed to feel put together—not random—and to match your pull.
Is every scoop the same?
Is every scoop the same?
No—each order is a mystery experience. Items will vary, and not every scoop will contain the same products or value.
Part of the experience is the surprise, so pulls may differ—but every scoop is designed to feel fun, intentional, and worth it.
Is it worth it if I don't get the best tier?
Will I still like my scoop if I don’t get the top tier?
Yes—that’s the goal. Every tier is designed to feel exciting and worth it. While some pulls are more elevated than others, every order is meant to feel like a fun, gift-worthy experience.
Can I request specific items?
Can I choose what I get?
No—this is a mystery experience. That’s what makes it exciting 😏
However, we do our best to create bundles that feel cohesive and enjoyable.
Will I always get more than what I paid?
Will I always get more than what I paid?
Each scoop is designed to offer a fun and exciting experience, but the item value may vary depending on your pull.
The focus is on the experience, presentation, and overall bundle—not guaranteed retail value.
How will my order be packaged?
How will my order be packaged?
Every order is carefully packed to feel like a gift. From the capsule reveal to the final bundle, each detail is designed to make the experience exciting and memorable.
Can I share my unboxing?
Can I share my order or tag you?
Yes—we love seeing your reactions 👑
Feel free to share your unboxing and tag us for a chance to be featured.
How long does it take to prepare my order?
How long does it take to prepare my order?
Orders are typically processed within 2–5 business days. Since each scoop is built based on your result, preparation times may vary slightly.
What are your shipping policies?
Shipping Policy 👑
All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been prepared, it will be shipped using the carrier selected at checkout.
You will receive a tracking number as soon as your order has been shipped, so you can follow its journey.
Shipping Times
Shipping times may vary depending on your location and the carrier. Please note that delays caused by the shipping carrier are outside of our control.
Incorrect Addresses
Please make sure your shipping information is correct before placing your order. Chaos Queen Scoops is not responsible for packages shipped to incorrect or incomplete addresses provided at checkout.
Lost or Delayed Packages
Once your order has been shipped, it is in the hands of the carrier. If your package is delayed or marked as delivered but cannot be found, please contact the shipping carrier first.
If you need additional support, feel free to reach out, and we’ll do our best to help.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can review the issue and assist you.
Processing Notice
Each order is prepared with care to match your pull, which means processing times may vary slightly depending on order volume.
Do you ship internationally?
Do you ship internationally?
Not at the moment, but we hope to offer international shipping in the future 👑
What payment methods do you accept?
Can I change or cancel my order?
Can I change or cancel my order?
Once an order is placed, we begin preparing it quickly, so changes or cancellations may not be possible.
Please double-check your order details before completing checkout.
Can I return an item?
Returns & Refunds 👑
Due to the mystery nature of our products, all sales are final.
We do not accept returns or offer refunds based on personal preference, as each order is a surprise experience.
However, if your order arrives damaged or there is an issue, please contact us within 48 hours of delivery with photos, and we will be happy to assist you.
Are your products safe for all ages?
Are your products safe for all ages?
Some items may contain small parts and are not suitable for young children.
Please use discretion when purchasing for younger audiences.
Pet disclaimer
🐾 Pet Disclaimer
Some of our products are stored and packed in a home that may have pets. While we take care to keep all items clean and handled properly, we cannot guarantee a completely pet-free environment.
If you have severe allergies, please keep this in mind before placing an order.
Still Have Questions?
If you can't find the answer to your question in our FAQ, please don't hesitate to contact our customer support team. We're here to help!